Frequently Asked Questions

prk998 uses a standard KYC process. Pakistani users typically need to submit a copy of their CNIC (Computerised National Identity Card) as proof of identity, along with proof of residential address such as a utility bill. If you use a bank account or digital wallet for deposits, you may also be asked for a screenshot or statement confirming ownership. Documents can be uploaded directly from your account dashboard.

No. Each individual is permitted to hold exactly one registered account on prk998. Creating duplicate accounts — whether under the same name, email, device or payment method — is a breach of our Terms and Conditions. Where multiple accounts are detected, they may be merged or closed and associated balances forfeited.

You must be at least 18 years old, or the higher minimum age required by the operator's licensing jurisdiction. This is a firm requirement. prk998 conducts age verification during KYC, and any account found to belong to a person under the minimum age will be immediately closed. Winnings accrued on an underage account are forfeited.

Click the 'Forgot Password' link on the login page. Enter the email address associated with your account and you will receive a password reset link. Follow the link to set a new password. If you no longer have access to that email address, contact our support team via live chat for assistance with account recovery.

Minimum deposit amounts vary depending on the payment method selected. The exact minimums are displayed within the Cashier section of your account before you confirm a transaction. As a general reference point, many methods support deposits starting from PKR 500, though this can differ by route. Always check the Cashier for the current figure applicable to your chosen method.

Withdrawal processing times depend on the payment method and your KYC verification status. Once your account is fully verified and a withdrawal is approved, processing typically begins within 24 hours on the prk998 side. The time for funds to arrive depends on the payment route — some methods settle faster than others. Unverified accounts cannot process withdrawals until KYC is complete.

Withdrawals may be held for several reasons: incomplete KYC verification, an active bonus wagering requirement that has not been met, a mismatch between your registered name and the payment instrument, or an ongoing compliance or fraud review. Contact our support team via live chat if your withdrawal has been pending longer than expected — they can advise on the specific reason and what steps are needed.

prk998 does not typically charge internal processing fees on standard deposits or withdrawals. However, your payment provider may apply its own transaction charges independently of prk998. Currency conversion fees may also apply where a transaction involves a currency mismatch. Review the fee information shown in your Cashier before confirming any transaction.

Live betting — also called in-play betting — allows you to place wagers on sporting events after they have already started. Odds update in real time based on what is happening on the field. You can bet on outcomes like next wicket, next boundary, current over totals in cricket, or match result in football. Markets are suspended briefly around key moments. Bets placed during a live match are final once confirmed.

prk998 offers a full suite of casino content including slot games from major software providers, live dealer tables (roulette, blackjack, baccarat and game shows broadcast in real time from studio environments), and RNG table games. The live casino section is particularly popular, as it provides the closest experience to a physical casino with professional dealers running the games.

Yes. Slot games on prk998 operate using certified Random Number Generator (RNG) software, which means each spin outcome is statistically independent and unpredictable. The RNG engines used by prk998's content providers are tested and certified by independent auditing organisations. Return-to-Player (RTP) percentages for individual games are typically available within each game's information panel.

Yes. prk998 is fully optimised for mobile browsers on both Android and iOS devices. The Platform is accessible via any modern mobile browser without requiring a separate app download. All core features — account management, deposits, withdrawals, sportsbook, casino and live chat support — are fully functional on mobile.

A wagering requirement (also called a rollover or playthrough) specifies how many times you must stake a bonus amount before any winnings derived from it can be withdrawn. For example, a 30x wagering requirement on a PKR 1,000 bonus means you need to place a total of PKR 30,000 in qualifying bets before the bonus balance becomes withdrawable. Different games contribute at different rates toward completing the requirement.

Yes. Bonus funds and any associated winnings that have not met the wagering requirement within the stated validity period are forfeited automatically when the offer expires. The expiry period is specified in each promotion's terms — typically between 7 and 30 days from the date of activation. There is no grace period or extension once a bonus has expired.

No. Bonus funds cannot be withdrawn directly. They must first be converted to real-money balance by satisfying the full wagering requirement stated in the offer terms. Once the wagering requirement is complete, the resulting balance (up to any stated maximum cash-out cap) becomes eligible for withdrawal in the normal way. See our Terms & Conditions for full bonus rules.

prk998 provides a full set of responsible gambling tools accessible from your account settings: deposit limits (daily, weekly or monthly), loss limits, session time reminders, cooling-off periods (temporary breaks from 24 hours to several weeks) and self-exclusion (6 months, 1 year, 5 years or permanent). All limit reductions take effect immediately. Limit increases are subject to a mandatory waiting period. Self-exclusion cannot be reversed before the period ends.

You can request self-exclusion directly from the Responsible Gambling section in your account settings. Choose the exclusion duration that suits your situation — 6 months, 1 year, 5 years or permanent. Alternatively, contact our support team via live chat and they will apply the exclusion immediately. Once active, self-exclusion cannot be lifted early. Any verified real-money balance remaining is returned to you.

Pakistan has specific gambling legislation, including the Prevention of Gambling Act, 1977. prk998 does not claim to be licensed, approved or regulated by any Pakistani governmental authority, and nothing on this Platform constitutes legal advice. Users in Pakistan are solely responsible for assessing whether their participation in online gambling is lawful under applicable local law before using the Platform.

prk998 customer support is available 24 hours a day, 7 days a week via live chat within the Platform. Live chat is the fastest way to get help with any account, payment or game-related query. You can also reach the team by email — the address is [email protected] (plain text only, not a clickable link). Urdu language support is available on request for players across Karachi, Lahore, Islamabad, Rawalpindi, Faisalabad, Multan and Peshawar.